Returns & Exchanges
At Harmony Guitars, we want you to be completely satisfied with your sound, which is why we offer a 30-day return policy on all instruments and accessories. If your new gear doesn't inspire you, we are here to help with a seamless return or exchange process.
Initiate Your Request
Log into your account or use our guest portal to submit a return request within 30 days of receiving your order.
Prepare the Instrument
Carefully repack your item in its original factory packaging, including all documentation, tools, and protective materials to ensure safe transit.
Label and Ship
Print your prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Inspection and Refund
Once our technicians verify the instrument's condition, we will process your full refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing